FreePBX Customer Satisfaction Survey (CSAT) & Post-Call Survey Solution

Measure customer satisfaction and improve your organization's service quality with an automated Post-Call Customer Satisfaction Survey (CSAT) designed specifically for FreePBX and Asterisk telephone systems.

After each completed call, customers are automatically transferred to an interactive IVR survey where they can rate their experience and answer customized questions using their telephone keypad. Responses are collected instantly, giving your organization valuable customer feedback to help improve service quality and customer experience.

This solution is fully customizable, allowing different departments, queues, or business units to have their own survey questions and customer satisfaction metrics.

Whether you're operating a small customer support team or a large enterprise call center, this solution helps you consistently gather meaningful customer feedback and evaluate the quality of every customer interaction.

Key Features

Automated Post-Call Surveys

Automatically invite customers to participate in a survey immediately after completing a call.

Customer Satisfaction (CSAT)

Measure overall customer satisfaction using customizable rating scales from 1–5, 1–10, or other scoring methods.

Custom Survey Questions

Create surveys tailored to your organization, department, or campaign.

Examples include:

• Overall Customer Satisfaction
• Call Resolution
• Agent Courtesy
• Product Knowledge
• Waiting Time
• Service Quality
• Recommendation Rating

Multiple Survey Types

Support for:

• Customer Satisfaction (CSAT)
• Customer Feedback Surveys
• Service Quality Surveys
• Help Desk Surveys
• Technical Support Surveys
• Patient Satisfaction Surveys
• Internal Service Surveys

Queue-Based Survey Routing

Assign different surveys to different queues or departments, allowing each team to collect feedback relevant to their services.

DTMF Response Collection

Customers simply press the corresponding keypad number to answer survey questions, making participation quick and easy.

Flexible Survey Design

• Single-question surveys
• Multi-question surveys
• Department-specific surveys
• Multi-level survey flows
• Custom IVR prompts
• Personalized customer experience

Sample Survey Questions

Customer Satisfaction

How satisfied were you with the service you received today?

• 1 – Very Dissatisfied
• 2 – Dissatisfied
• 3 – Neutral
• 4 – Satisfied
• 5 – Very Satisfied

Call Resolution

Was your concern resolved during this call?

• 1 – Yes
• 2 – No
• 3 – Partially

Agent Courtesy

How would you rate the professionalism of our representative?

Rate from 1 to 5

Recommendation

Would you recommend our company to your family or colleagues?

• 1 – Yes
• 2 – No

Benefits

• Improve Customer Satisfaction
• Collect Customer Feedback Automatically
• Increase Survey Participation
• Monitor Service Quality
• Evaluate Customer Experience
• Standardize Customer Feedback Collection
• Identify Service Improvement Opportunities
• Support Continuous Quality Improvement
• Enhance Customer Retention
• Gain Actionable Customer Insights

Perfect For

• Contact Centers
• Customer Service Teams
• Technical Support
• IT Help Desks
• Healthcare Providers
• Hospitals
• Medical Clinics
• Insurance Companies
• Financial Institutions
• Government Agencies
• Educational Institutions
• Utility Companies
• Telecommunications
• BPO Companies
• Enterprise Service Desks

Supported Platforms

• FreePBX
• Asterisk
• Issabel
• Elastix

What's Included

• Installation and Configuration
• Survey Creation
• Custom Survey Design
• Multiple Queue Configuration
• Department-Specific Surveys
• Custom IVR Prompt Integration
• System Testing
• Documentation
• Remote Implementation
• Technical Support

Why Choose OpenSourcePH?

OpenSourcePH provides professional FreePBX, Asterisk, and IP PBX solutions tailored to businesses across the Philippines. Our Customer Satisfaction Survey (CSAT) solution is designed to integrate seamlessly with your existing PBX environment, helping you collect valuable customer feedback, improve service quality, and enhance the overall customer experience.

Whether you need a simple post-call survey or a multi-department customer feedback system, our team can customize the solution to match your organization's workflow and quality objectives.